5 Easy Steps to Improving Your Security Guard Service
What we have discovered is that most security guard companies are capable of providing the support that property managers want, but also often do not because of a lack of continuing excellent control processes.
Security guard companies are unlike any vendor that a property manager usually hires. If you hire a painter, you can see whether or not they are doing their tasks by looking at the walls. But when you hire a security guard company, how often can you see if the guard company is performing their job which includes running background checks and drug screenings, providing good training for your own guards, and efficiently monitoring and supervising your defenses. In most instances they likely are, but it’s crucial to employ a system of verification and quality control to make sure that problems connected with the deficiency of performing these tasks don’t start to happen.
In this article we’ll discuss five (5) simple actions to enhancing your safety guard service and attaining everything you picture as your perfect keyholding.
Display Your Guards Qualifications
In most states, guards have been mandated to have a specified level of training before they can start working as security guards. If your state is among these states, make sure that your security guard company is compliant.
If you are in a state where there are no state requirements for guard certification, then investigate the sort of training that’s being supplied by your security provider and inquire does it look adequate.
It is also the security guard firm performing background and drug screenings on all your guards until they send them to your own property? If they are, they ought to be providing you with verifications. Otherwise, why?
Another superb way to display if the guard is a fantastic fit for your house is to perform a short”interview” to get a feel for the guard and also to explain your expectations. This first conversation will tell you a lot about what to expect from this shield and it gives you an opportunity to request a different shield if you think that it is essential.
Assess Guard Training
Though most security guard companies have an extremely thorough orientation that introduces each shield to the company itself, in many cases the shield’s orientation to his assigned property isn’t as complete. We predict the orientation for the assigned property”Site Specific Training”. Find out what your website specific training looks like:
• Can it happen at your premises?
• Just how long is each new officer trained?
• Just how long can the security firm double bank?
Determine the response to each of the questions and be sure that they fit with what you believe is adequate. You should even consider sitting in on your safety guard business’s orientation and your website specific training to get an understanding of what goes on preparing a shield to operate in your premises.
Review Your Guard’s Supervision
Guard supervision is among the more important factors of very good security guard support. When security companies provide poor oversight, there isn’t enough emphasis placed on preventing mistakes, problems, and complaints. Lack of oversight also removes the opportunity for the guard to understand and better understand their duties. If the guards aren’t being supervised, they start to feel that their work isn’t important and they start to see themselves as not as a part of the security group. When guards don’t feel like part of your group it typically contributes to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Depending on the arrangement of your contract, onsite managers may not be included. If your contract does not demand onsite oversight, how can your security guard firm remotely oversee its defenses? Outside the normal security firm field supervisor spot checks, the two methods of distant oversight that prove most successful are:
In case your guards are required to make rounds of your premises, then a system for monitoring them while on duty is essential. Officer Tour Tracking Systems provide a distant means of monitoring the guards while they are in your premises. These monitoring systems permit the security guard company to monitor the log and time the activity of the guards while they are making rounds to several areas in your premises. Many Officer Tour Tracking Systems can generate reports which empower the safety guard firm to quickly get an understanding of if the guard is making rounds. The property manager should also be given with an updated version of these reports.
Along with Officer Tour Tracking systems, we have discovered that using a system for guards to check in regularly with the safety guard provider provides a way of earning sure that each guard is safe and alert. By having guards check-in regularly with the safety guard company, at least every 30 minutes, guards believe that their security is important and that being awake and attentive is an significant part their job.
Inspect Your Favorite
After hours inspections of your defenses are almost always good ways of finding out exactly what is occurring with your safety while you aren’t there. Through these inspections, be sure to ask your safety guards questions regarding their duties and responsibilities to make sure that they understand their tasks. In reality, we suggest getting your safety guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) by a licensed security adviser as part of your continuing security program.
Businesses like Asymmetric Strategies provide a free service aimed at doing exactly that. Remember, when choosing a security adviser be sure that the adviser isn’t really a security guard company. If that’s the case, your audit is guaranteed to develop problems with your existing security guard company.